Akamai Status

Updated

All Systems Operational

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Client-Side Protection & Compliance (formerly Page Integrity Manager) Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

Enterprise Application Access: Configuration Operational

Enterprise Application Access: Reporting Operational

ETP/SIA: Client Operational

ETP/SIA: Configuration Operational

ETP/SIA: Connectors Operational

ETP/SIA: Name Servers Operational

ETP/SIA: Reporting Operational

ETP/SIA: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 5, 2025

Edge Delivery Issues in Frankfurt

Resolved - We became aware of an issue with Edge Delivery related to connectivity issues. The issue lasted between 03:22 UTC and 03:52 UTC on 5 February 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D5Do00001zgBaKKAU or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Feb 5, 04:39 UTC

Feb 4, 2025

No incidents reported.

Feb 3, 2025

Automated Call Distribution issues Akamai main support phone number

Resolved - We can confirm that the issue is now resolved as of 23:28 UTC on February 02, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do000021ozi2KAA or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Feb 3, 00:36 UTC

Monitoring - We have implemented a fix for this issue as of 23:28 UTC on February 02, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do000021ozi2KAA. We will continue to monitor to ensure that the impact has been fully mitigated.
Feb 2, 23:50 UTC

Investigating - We are investigating an emerging issue with Automated Call Distribution main phone number. Customers that are calling to get support from Akamai Technical Support, SOCC, BOCC will not be able to connect. In the meantime, please use Akamai Control Center to open tickets and request a call back if the issue is urgent, you can also email your support request to support@akamai.com. We are actively investigating the issue and will provide another update within the next 60 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Feb 2, 22:53 UTC

Feb 2, 2025

Feb 1, 2025

No incidents reported.

Jan 31, 2025

Cloudlets UI Issues

Resolved - We can confirm that the issue is now mitigated as of 16:40 UTC on January 30th, 2025 and no longer occurring. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence.
Jan 31, 18:34 UTC

Monitoring - We became aware of an issue with Cloudlets UI where users may be unable to see all policies and load balancing reporting is not available for production.
The issue lasted between approximately 14:40 UTC on January 30th, 2025 and 16:40 UTC on January 30th, 2025.

We have rolled back a release which we believe may have caused, based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do00001zUvsTKAS.
We will continue to monitor to ensure that the impact has been fully mitigated.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jan 30, 17:43 UTC

Edge Delivery issues related to Edge IP Binding

Resolved - We can confirm that the issue is now resolved as of 22:00 UTC on 30 January 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000B4LbCbSQK or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jan 31, 17:31 UTC

Monitoring - We are continuing to work on implementing a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4LbCbSQK. We will provide an update as we make progress.
Jan 28, 09:40 UTC

Update - We are continuing to work on implementing a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4LbCbSQK. We will provide an update as we make progress
Jan 23, 20:58 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4LbCbSQK. We will provide an update within the next 120 minutes.
Jan 16, 17:53 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4LbCbSQK. We will provide an update within the next 60 minutes.
Jan 16, 16:53 UTC

Investigating - We are investigating an emerging issue with Edge Delivery related to Edge IP Binding. We are actively investigating the issue and will provide another update within the next 30 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jan 16, 16:33 UTC

Jan 30, 2025

Edge Delivery Issues

Resolved - We can confirm that the issue is now resolved as of 21:36 UTC on January 30, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do00001zfEVdKAM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jan 30, 21:38 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do00001zfEVdKAM. We will provide the next update as we make progress.
Jan 29, 19:19 UTC

Update - We are continuing to investigate this issue.
Jan 29, 09:15 UTC

Update - The investigation revealed that a very small percentage of Akamai servers served the errors. We are continuing to investigate the cause. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do00001zfEVdKAM. We will provide the next update as we make progress.
Jan 29, 08:46 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do00001zfEVdKAM. We will provide the next update as we make progress.
Jan 29, 06:23 UTC

Investigating - We are investigating an issue with Edge Delivery related to errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jan 29, 05:38 UTC

Jan 29, 2025

Jan 28, 2025

Jan 27, 2025

Edge Delivery issues in the USA (East Coast)

Resolved - We can confirm that the issue is now resolved as of 11:20 UTC on 24 January 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do00001zehFeKAI or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jan 27, 06:01 UTC

Update - We are continuing to work with our third-party network provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do00001zehFeKAI. We will provide an update as we make progress.
Jan 24, 16:00 UTC

Identified - We have identified that the issue is being caused by a third-party network provider. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do00001zehFeKAI. We will provide an update within the next 120 minutes.
Jan 24, 14:00 UTC

Investigating - We are investigating an emerging issue with Edge Delivery related to issues where end-users in the East Coast of the USA may experience performance degradation. We are actively investigating the issue and will provide another update within the next 60 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Jan 24, 13:01 UTC

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

Jan 23, 2025

Configuration Deployment Issues

Resolved - We can confirm that the issue is now resolved as of 20:06 UTC on January 23, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jan 23, 21:15 UTC

Monitoring - We became aware of an issue with Configuration Deployment in "WEB & DATA CENTER SECURITY > Security Configurations > Site Shield > Request new map" in Akamai Control Center, where users may see that the request is getting stuck in pending approval when they are trying to request a new map. The issue lasted between 21:45 UTC on January 22, 2025 and 20:06 on January 23, 2025. We have rolled back a release which we believe may have caused; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai https://community.akamai.com/customers/s/feed/0D5Do00001zSkGwKAK. We will continue to monitor to ensure that the impact has been fully mitigated. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jan 23, 20:23 UTC

Edge Delivery Issues in Frankfurt, Germany

Resolved - We became aware of an issue with Edge Delivery related to availability with connection timeouts. The issue lasted between around 04:50 UTC and 05:05 UTC on 23 January 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do00001zeVhqKAE or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jan 23, 08:12 UTC

Jan 22, 2025

Bot Manager (BMP) and Enterprise Application Access (EAA) Degradation in Washington DC

Resolved - We became aware of an issue with Bot Manager and Enterprise Application Access related to degradation and unavailability.
The issue lasted between 19:45 UTC on January 22, 2025 and 20:15 UTC on January 22, 2025.

We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do00001zeTD2KAM?language=en_US or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Jan 22, 22:43 UTC