Akamai Status

Updated

All Systems Operational

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Client-Side Protection & Compliance (formerly Page Integrity Manager) Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

Enterprise Application Access: Configuration Operational

Enterprise Application Access: Reporting Operational

ETP/SIA: Client Operational

ETP/SIA: Configuration Operational

ETP/SIA: Connectors Operational

ETP/SIA: Name Servers Operational

ETP/SIA: Reporting Operational

ETP/SIA: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 26, 2024

No incidents reported today.

Dec 25, 2024

No incidents reported.

Dec 24, 2024

Edge DNS issue

Resolved - We can confirm that the issue is now resolved as of approximately 14:50 UTC on December 24, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000B4bIULSQ2 or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Dec 24, 15:51 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4bIULSQ2
We will provide an update as we progress.
Dec 24, 15:01 UTC

Update - We are continuing to investigate the issue and shall provide an update as we progress.
Dec 24, 13:52 UTC

Investigating - We are investigating an emerging issue with Edge DNS related to propagation delay where Edge DNS zone activation is in pending state for a while. We are actively investigating the issue and will provide another update within the next 30 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Dec 24, 13:30 UTC

Dec 23, 2024

No incidents reported.

Dec 22, 2024

No incidents reported.

Dec 21, 2024

No incidents reported.

Dec 20, 2024

No incidents reported.

Dec 19, 2024

No incidents reported.

Dec 18, 2024

No incidents reported.

Dec 17, 2024

Edge Delivery issues in Europe and the USA

Resolved - We can confirm that the issue is now resolved as of 13:39 UTC on October 21, 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AySIFzSQO or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Dec 17, 15:32 UTC

Update - We continue to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AySIFzSQO.
Dec 9, 09:44 UTC

Monitoring - We have implemented a fix for this issue as of 13:39 UTC on October 21, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AySIFzSQO. We will continue to monitor to ensure that the impact has been fully mitigated.
Oct 21, 14:00 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AySIFzSQO. We will provide an update within the next 60 minutes.
Oct 21, 13:01 UTC

Investigating - We are investigating an emerging issue with Edge Delivery where end-users in Europe and the USA may experience performance degradation. We are actively investigating the issue and will provide another update within the next 60 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Oct 21, 12:09 UTC

Dec 16, 2024

No incidents reported.

Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

NetStorage Issues

Resolved - We encountered connectivity issues with some NetStorage servers in Frankfurt between 13:30 UTC and 13:54 UTC on December 13, 2024. This resulted in all requests from Akamai edge servers to these NetStorage servers timing out. We have implemented a fix and can confirm that the issue is now resolved as of 13:54 UTC on December 13, 2024. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R0000B2nUaVSQU or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Dec 13, 15:30 UTC

Reporting Issues

Resolved - We can confirm that the issue is now resolved as of 00:30 UTC on December 13, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000B37Vw0SQE or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Dec 13, 10:27 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B37Vw0SQE. We will provide an update as further information becomes available.
Dec 9, 04:56 UTC

Investigating - We are investigating an issue with Security Center dashboard where there is a data gap seen in Security center, BOT trends and DOS trends reports. We are actively investigating the issue and will provide another update within the next 120 minutes. Please note that Web Security Analytics (WSA) report is not impacted.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Dec 9, 03:15 UTC

Certificate Provisioning System issue

Resolved - We can confirm that the issue is now resolved as of 2:25 UTC on December 13, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000B38YlUSQU or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Dec 13, 02:53 UTC

Identified - The issue has been identified and a fix is being implemented. We will provide another update as we make progress. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B38YlUSQU
Dec 13, 02:27 UTC

Update - We are continuing to investigate this issue.
Dec 13, 01:25 UTC

Investigating - We are investigating an emerging issue with Certificate Provisioning System related to certificate deployment jobs stuck in pre-verification state. We are actively investigating the issue and will provide another update within the next 60 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Dec 13, 00:34 UTC

Dec 12, 2024

Enterprise Application Access Degradation in Frankfurt, Germany

Resolved - We can confirm that the issue is now resolved as of 23:00 UTC on 12 December, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000B36FiTSQU or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Dec 12, 23:09 UTC

Monitoring - We have identified and implemented a fix for an issue which impacted Enterprise Application Access (EAA) in Frankfurt, Germany between 09:00 UTC and 11:15 UTC on 3 December, 2024; based on current observations, the service has resumed normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Dec 3, 16:33 UTC