Akamai Status

Updated

All Systems Operational

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Client-Side Protection & Compliance (formerly Page Integrity Manager) Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

Enterprise Application Access: Configuration Operational

Enterprise Application Access: Reporting Operational

ETP/SIA: Client Operational

ETP/SIA: Configuration Operational

ETP/SIA: Connectors Operational

ETP/SIA: Name Servers Operational

ETP/SIA: Reporting Operational

ETP/SIA: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 18, 2025

No incidents reported today.

Apr 17, 2025

Connectivity issue across Multiple Akamai Data Centers

Postmortem - Read details
Apr 18, 00:22 UTC

Resolved - We can confirm that the issue was mitigated at 03:30 UTC on April 17, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000Nc27TCAR or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Apr 17, 14:46 UTC

Monitoring - We have implemented a fix for this issue; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000Nc27TCAR. We will continue to monitor to ensure that the impact has been fully mitigated.
Apr 17, 03:13 UTC

Update - We are continuing to work on a resolution for this issue. Subsequent updates around mitigation status will be posted as progress is made. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D5a700000Nc27TCAR or reaching out to Akamai Support.
Apr 17, 01:01 UTC

Update - We are actively working on a resolution, and will continue to monitor the situation closely. We will provide another update within the next 60 minutes. Thank you for your continued patience as we work to fully restore service functionality.
Apr 16, 23:32 UTC

Identified - We've identified a root cause and are applying a mitigation as quickly as possible. We'll continue to post updates as this incident develops.
Apr 16, 22:27 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000Nc27TCAR. We will provide an update within the next 60 minutes.
Apr 16, 21:59 UTC

Investigating - We are investigating an emerging issue with connectivity affecting multiple Compute Data Centers, which is also impacting EAA and ETP/SIA services, Web Security Analytics (WSA), Security Center, Client reputation, and Various Security Reports, including Trends reports / Security Center / Bot Endpoint report. This issue is causing disruptions, and we are actively working to resolve it as quickly as possible. We will provide another update within the next 60 minutes. Additional details have been posted for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000Nc27TCAR. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support) or Akamai Control Center to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Apr 16, 21:48 UTC

Apr 16, 2025

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

Cloudlets Issue in Staging

Resolved - We can confirm that the issue was mitigated at 11:20 UTC on April 7, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000MqlhcCAB or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Apr 7, 18:35 UTC

Update - The investigation revealed that the issue was related to a recent change in a software related to metadata activation. Our subject matter experts have rolled back the change to mitigate the impact allowing the tower activation to proceed without any new stalling and are working on a plan for the already stalled configurations. The rollback was completed at 11:20 UTC on April 7, 2025. We will continue to investigate the root cause of this issue and will take appropriate preventive actions. We are continuing to monitor to ensure that the impact has been fully mitigated and will provide the next update as we make progress.
Apr 7, 13:04 UTC

Identified - We have identified the issue and currently working to mitigate the issue. We will provide another update within the next 60 minutes. We thank you for your patience.
Apr 7, 11:59 UTC

Update - We are continuing to investigate this issue. The appropriate subject matter experts are engaged. We will continue to provide hourly updates until we have a clearer picture about the mitigation plan. Subsequent updates around mitigation status will be posted as progress is made.
Apr 7, 10:56 UTC

Investigating - We are aware of an issue with Cloudlets policy activations where the customers are receiving a 5XX error when trying to make any new Cloudlet changes on the staging network. The issue appears to have started around 00:00 UTC on 5th April 2025. The impact is limited to staging activations only and there is no impact for production activations. There is no impact on Cloudlets product functionality as well. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Apr 7, 09:52 UTC

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.