Monitoring - We became aware of an issue with Edge Delivery related to service degradation in the form of timeouts towards the traffic directed to this one specific Datacenter in Newark NJ, causing a 5xx errors downstream for customers. The issue started at 18:06 UTC on September 6th, 2024.
We can confirm that the issue is now resolved as of 19:33 UTC on September 6th, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 06, 2024 - 21:54 UTC
We can confirm that the issue is now resolved as of 19:33 UTC on September 6th, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Sep 06, 2024 - 21:54 UTC
Update - We are continuing to monitor for any further issues. We will provide the next update as we make progress.
Sep 13, 2024 - 05:52 UTC
Sep 13, 2024 - 05:52 UTC
Update - We are continuing to monitor for any further issues. We will provide the next update as we make progress.
Sep 09, 2024 - 07:23 UTC
Sep 09, 2024 - 07:23 UTC
Monitoring - We have implemented a fix for this issue as of approximately 8:50 UTC on September 6, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AuxrATSQY. We will continue to monitor to ensure that the impact has been fully mitigated.
Sep 06, 2024 - 12:42 UTC
Sep 06, 2024 - 12:42 UTC
Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AuxrATSQY. We will provide the next update as we make progress.
Sep 06, 2024 - 07:17 UTC
Sep 06, 2024 - 07:17 UTC
Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AuxrATSQY. We will provide the next update as we make progress.
Sep 06, 2024 - 04:47 UTC
Sep 06, 2024 - 04:47 UTC
Investigating - We are investigating an issue with Secure Internet Access related to latency and intermittent availability issues. We are actively investigating the issue and will provide another update within the next 60 minutes.
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 06, 2024 - 03:56 UTC
We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Sep 06, 2024 - 03:56 UTC
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Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support
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