Akamai Status

Updated

Edge Delivery issues in Europe and the USA

Update - We continue to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AySIFzSQO.
Nov 01, 2024 - 10:16 UTC

Monitoring - We have implemented a fix for this issue as of 13:39 UTC on October 21, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AySIFzSQO. We will continue to monitor to ensure that the impact has been fully mitigated.
Oct 21, 2024 - 14:00 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AySIFzSQO. We will provide an update within the next 60 minutes.
Oct 21, 2024 - 13:01 UTC

Investigating - We are investigating an emerging issue with Edge Delivery where end-users in Europe and the USA may experience performance degradation. We are actively investigating the issue and will provide another update within the next 60 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Oct 21, 2024 - 12:09 UTC

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

Read our FAQs on the Akamai Community

Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Client-Side Protection & Compliance (formerly Page Integrity Manager) Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

Enterprise Application Access: Configuration Operational

Enterprise Application Access: Reporting Operational

ETP/SIA: Client Operational

ETP/SIA: Configuration Operational

ETP/SIA: Connectors Operational

ETP/SIA: Name Servers Operational

ETP/SIA: Reporting Operational

ETP/SIA: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 14, 2024

No incidents reported today.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Hostname Report Delays

Resolved - We can confirm that the issue is now resolved as of 14:42 UTC on October 28, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AyWY8JSQW or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Nov 8, 18:28 UTC

Update - We are continuing to monitor for further issues. Based on our observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated. We thank you for your patience. If you have further questions, please post them on https://community.akamai.com/customers/s/feed/0D54R0000AyWY8JSQW.
Oct 29, 14:42 UTC

Update - We are continuing to monitor for further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AyWY8JSQW. We will continue to monitor to ensure that the impact has been fully mitigated.
Oct 28, 15:56 UTC

Monitoring - We have identified an issue with Hostname Reports related to data delay between 12:54 UTC and 14:42 UTC on October 28, 2024. Based on our observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Oct 28, 15:27 UTC

Nov 7, 2024

NetStorage Issue in Mumbai

Resolved - We have identified an issue with NetStorage in our Mumbai data center, where users may have experienced connection timeouts and errors with the service. The issue appears to have started around 18:10 UTC on November 7, 2024. We have mitigated the issue as of 22:10 UTC on November 7, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000Azxa8tSQA or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Nov 7, 23:00 UTC

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

Telephony Issues in South Korea

Resolved - We can confirm that the issue is now resolved as of 08:45 UTC on 4 November 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AzwOObSQM or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Nov 4, 09:41 UTC

Monitoring - Our third-party service provider has implemented a fix for this issue as of 08:45 UTC on November 4, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AzwOObSQM. We will continue to monitor to ensure that the impact has been fully mitigated.
Nov 4, 09:16 UTC

Update - We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AzwOObSQM. We will provide the next update as we make progress.
Nov 4, 06:19 UTC

Investigating - We are investigating an issue with telephony services related to availability in South Korea. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Nov 4, 05:58 UTC

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

Reporting issues

Resolved - We can confirm that the issue is now resolved as of 17:30 UTC on 1 November 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000B0ZzAGSQ0 or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Nov 1, 19:12 UTC

Monitoring - We have implemented a fix for this issue as of 16:30 UTC on 1 November 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B0ZzAGSQ0. We will continue to monitor to ensure that the impact has been fully mitigated.
Nov 1, 17:27 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B0ZzAGSQ0. We will provide an update within the next 120 minutes.
Nov 1, 16:34 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B0ZzAGSQ0. We will provide an update within the next 60 minutes.
Nov 1, 15:50 UTC

Investigating - We are investigating an emerging issue with Reporting related to delayed data for the "Traffic by Hostname" report on the Akamai Control Center. We are actively investigating the issue and will provide another update within the next 60 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Nov 1, 13:49 UTC

Reporting Issues

Resolved - We can confirm that the issue is now resolved as of 08:20 UTC on November 1, 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AzvgzbSQA or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Nov 1, 09:13 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AzvgzbSQA. We will provide the next update as we make progress.
Nov 1, 07:20 UTC

Investigating - We are investigating an issue with Today's Traffic report related to data availability. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Nov 1, 06:50 UTC

Oct 31, 2024