Akamai Status

Updated

All Systems Operational

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Client-Side Protection & Compliance (formerly Page Integrity Manager) Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

Enterprise Application Access: Configuration Operational

Enterprise Application Access: Reporting Operational

ETP/SIA: Client Operational

ETP/SIA: Configuration Operational

ETP/SIA: Connectors Operational

ETP/SIA: Name Servers Operational

ETP/SIA: Reporting Operational

ETP/SIA: Web Proxy Operational

Data Services Operational

Log Delivery Operational

mPulse Operational

Reporting Operational

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 15, 2025

No incidents reported today.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

Cloudlets Issue in Staging

Resolved - We can confirm that the issue was mitigated at 11:20 UTC on April 7, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000MqlhcCAB or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Apr 7, 18:35 UTC

Update - The investigation revealed that the issue was related to a recent change in a software related to metadata activation. Our subject matter experts have rolled back the change to mitigate the impact allowing the tower activation to proceed without any new stalling and are working on a plan for the already stalled configurations. The rollback was completed at 11:20 UTC on April 7, 2025. We will continue to investigate the root cause of this issue and will take appropriate preventive actions. We are continuing to monitor to ensure that the impact has been fully mitigated and will provide the next update as we make progress.
Apr 7, 13:04 UTC

Identified - We have identified the issue and currently working to mitigate the issue. We will provide another update within the next 60 minutes. We thank you for your patience.
Apr 7, 11:59 UTC

Update - We are continuing to investigate this issue. The appropriate subject matter experts are engaged. We will continue to provide hourly updates until we have a clearer picture about the mitigation plan. Subsequent updates around mitigation status will be posted as progress is made.
Apr 7, 10:56 UTC

Investigating - We are aware of an issue with Cloudlets policy activations where the customers are receiving a 5XX error when trying to make any new Cloudlet changes on the staging network. The issue appears to have started around 00:00 UTC on 5th April 2025. The impact is limited to staging activations only and there is no impact for production activations. There is no impact on Cloudlets product functionality as well. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Apr 7, 09:52 UTC

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

Web Security Analytics degradation in reports

Resolved - After monitoring the performance during peak, we can confirm that the issue was mitigated at 16:10 UTC on April 2, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000MVO5mCAH or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Apr 2, 22:07 UTC

Monitoring - We have rolled back a release which we believe have caused this issue as of 16:10 UTC on April 2, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000MVO5mCAH. We will continue to monitor to ensure that the impact has been fully mitigated.
Apr 2, 17:01 UTC

Investigating - We are investigating an emerging issue with Web Security Analytics (WSA) related to degradation of reports with rebuffering and loading page. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Apr 2, 16:38 UTC

Apr 1, 2025

Secure Internet Access Enterprise (SIA) Issues

Postmortem - Read details
Apr 1, 18:36 UTC

Resolved - We can confirm that the issue was mitigated at 3:03 UTC on April 1, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000MIlj1CAD or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Apr 1, 04:02 UTC

Identified - We have identified a potential cause, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000MIlj1CAD. We will provide an update as we make progress.
Apr 1, 02:54 UTC

Update - We are still investigating the issue with new configuration changes not taking effect in some regions. Our team is working to resolve it and will provide further updates soon.
Apr 1, 00:51 UTC

Update - We are continuing to investigate the issue with Secure Internet Access Enterprise (SIA) where new configuration changes are not taking effect in some regions. Our team is actively working to resolve the matter. We will share additional updates periodically as more information becomes available.
Mar 31, 22:21 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000MIlj1CAD. We will provide an update within the next 60 minutes.
Mar 31, 21:22 UTC

Investigating - We are investigating an emerging issue with Secure Internet Access Enterprise (SIA) where new configuration changes are not taking effect in some regions. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Mar 31, 20:10 UTC