Akamai Status

Updated

Media Services Live 4 Historical Reporting issues

Update - We will continue to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfibfQSQQ.
May 01, 2024 - 01:07 UTC

Monitoring - We have implemented a fix for this issue as of 10:18 UTC on 26 April 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfibfQSQQ. We will continue to monitor to ensure that the impact has been fully mitigated.
Apr 30, 2024 - 05:27 UTC

Update - We will continue monitoring our systems while the fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfibfQSQQ. We will provide the next update as we make progress.
Apr 27, 2024 - 02:47 UTC

Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfibfQSQQ. We will provide the next update as we make progress.
Apr 26, 2024 - 04:14 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfibfQSQQ. We will provide the next update as we make progress.
Apr 26, 2024 - 03:02 UTC

Investigating - We are investigating an emerging issue with Media Services Live 4 (MSL4) Historical Reporting related to users that may have observed incomplete data in the historical reports. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Apr 26, 2024 - 02:42 UTC

About This Site

Akamai’s services have been architected with redundancies and automatic failover to ensure optimal availability, protection, and performance. When issues arise, we are committed to delivering clear, transparent information to maintain trust and the highest possible quality of service. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections and updates. If you are experiencing issues with an Akamai service and do not see a notice posted below, please contact Akamai Technical Support

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Content Delivery Operational

Cloudlets Operational

Edge Delivery Operational

Global Traffic Management Operational

Image Management Operational

NetStorage Operational

App & Network Security Operational

Account Protector Operational

Akamai Identity Cloud Operational

Bot Management Operational

Edge DNS Operational

Client-Side Protection & Compliance (formerly Page Integrity Manager) Operational

Prolexic Operational

Web Application Firewall Operational

Enterprise Security Operational

Akamai MFA Operational

Enterprise Application Access Operational

Enterprise Application Access: API Service Operational

Enterprise Application Access: Configuration Operational

Enterprise Application Access: Reporting Operational

ETP/SIA: Client Operational

ETP/SIA: Configuration Operational

ETP/SIA: Connectors Operational

ETP/SIA: Name Servers Operational

ETP/SIA: Reporting Operational

ETP/SIA: Web Proxy Operational

Data Services Degraded Performance

Log Delivery Operational

mPulse Operational

Reporting Degraded Performance

SIEM Data feeds Operational

Web Security Analytics Operational

Configuration Operational

Configuration Deployment Operational

Content Purge Operational

TLS Provisioning Operational

Customer Service Operational

Akamai Control Center Operational

Case Ticketing Operational

Chat Operational

Telephony Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 3, 2024

No incidents reported today.

May 2, 2024

No incidents reported.

May 1, 2024

Account Protector Issues

Resolved - We can confirm that the issue is now resolved as of 13:21 UTC on May 1, 2024 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AgJjSaSQK or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support.
We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
May 1, 14:09 UTC

Investigating - We are investigating an emerging issue with Account Protector related to User Intelligence Console down. We are actively investigating the issue and will provide another update within the next 30 minutes.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
May 1, 14:02 UTC

Apr 30, 2024

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

Apr 26, 2024

Apr 25, 2024

No incidents reported.

Apr 24, 2024

Web Security Analytics Issues

Resolved - We identified an issue with the Web Security Analytics report related to timeout errors. The issue seems to have started around 23:45 UTC on April 24, 2024. We have implemented a fix as of 00:45 UTC on April 25, 2025. Based on current observations, the service has resumed normal operations. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AfgpwwSQA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Apr 24, 23:45 UTC

Cloudlets and Edge Delivery Issues in India

Resolved - We can confirm that the issue is now resolved as of 04:30 UTC on April 24, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Apr 24, 18:08 UTC

Monitoring - The third-party service provider has implemented a fix for this issue as of 04:30 UTC on 24 April 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will continue to monitor to ensure that the impact has been fully mitigated.
Apr 24, 05:43 UTC

Update - We are continuing to work with the third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide the next update as we make progress.
Apr 24, 02:58 UTC

Update - We are continuing to work with the third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide another update within the next 120 minutes
Apr 24, 01:25 UTC

Update - We confirm that there is also an impact with Edge Delivery where users may have experienced connectivity issues in India. Investigation so far indicates that the issue has been caused by a third-party service provider. We are continuing to work with the third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide another update within the next 120 minutes
Apr 23, 23:32 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide an update within the next 120 minutes.
Apr 23, 22:57 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide an update within the next 120 minutes.
Apr 23, 20:05 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide an update within the next 60 minutes.
Apr 23, 19:14 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide an update within the next 60 minutes.
Apr 23, 18:09 UTC

Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will provide an update within the next 60 minutes.
Apr 23, 17:11 UTC

Investigating - We are investigating an emerging issue with Cloudlets related to Cloudlets requests not going to origin, primarily for Phased Release and Audience Segmentation. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Apr 23, 16:41 UTC

Apr 23, 2024

Edge Delivery Issues in Washington D.C.

Resolved - We can confirm that the issue is now resolved as of 14:11 UTC on April 23, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AfBGKnSQO or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Apr 23, 17:46 UTC

Monitoring - We identified an issue with Edge Delivery related to connectivity issues in the Washington DC area beginning at ~13:31 UTC on April 23, 2024. We have identified the cause of the issue and have rolled back a release which we believe may have caused this issue as of 14:11 UTC on April 23, 2024; based on current observations, the service has resumed normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBGKnSQO. We will continue to monitor to ensure that the impact has been fully mitigated.
Apr 23, 15:40 UTC

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.